Coverage
What is covered, and for how long
Labor is warranted 90 days. Genuine OEM parts are warranted 365 days from the date of installation.
- Labor 90 days
- Ninety days from the day the work is completed. If the same fault comes back inside that window, we return and re-do the work at no labor charge. You do not pay a second diagnostic for a repair that did not hold.
- Parts 365 days
- Three hundred and sixty-five days from the date the part is installed, on the part itself. A defective component inside the year is replaced.
- Sourcing Genuine OEM
- We fit manufacturer original components. Aftermarket parts are cheaper, and on a sealed system or a control board they are a false economy that we are not willing to sign our name to.
- Diagnostic $80
- A flat $80 diagnostic covers the visit and the diagnosis. It is credited toward the repair if you go ahead with the work.
The honest edges
What the warranty does not cover
Every warranty has a boundary. Here is ours, written down before you need it rather than after.
- A different fault. If we replace an ice maker fill valve and the evaporator fan fails four months later, that is a new repair, not a warranty return.
- Damage from a cause outside the repair — a storm surge on the power supply, a flooded cabinet base, or a knock that shifts a door out of alignment.
- Consumables and maintenance items: water filters, light bulbs, grease filters, and the periodic condenser and hood cleaning that this coast makes necessary.
- Work performed on the same appliance by someone else after our visit. We cannot warrant a repair we no longer control.
- An appliance we advised against repairing, where you asked us to proceed anyway. We will do it, and we will note it on the estimate, but the labor warranty does not extend to a machine we told you was at the end of its run.
This is our warranty, not the manufacturer's
The coverage above is given and backed by Pier Street Appliance alone. It is not a manufacturer warranty, it is not administered by Thermador or BSH Home Appliances, and it creates no relationship between you and them.
If your appliance is still inside its original manufacturer coverage, call Thermador first. Warranty work has to be routed through the channel the manufacturer names, and having an outside shop open the machine can affect what they will cover afterwards. Use the free option while it exists — we will still be here when it expires.
Making a claim
Call the same number you used to book. Tell us the appliance, the date of the original visit and what it is doing now. We do not require the original paperwork, though it speeds things up, because we keep our own record of every job.
Sealed-system work carries its own requirement — EPA Section 608 certified technicians for sealed-system refrigerant work — because federal law demands that credential to handle refrigerant. It applies to a warranty return exactly as it did to the first visit.
The terms behind all of this — the flat diagnostic, the written estimate, the scheduling — are on the pricing page, and the questions we get asked most are on the FAQ.
What the coverage sits on top of
What does the work itself cost?
The warranty above covers the repair below. These are the bands that repair normally falls between, parts and labour, fitted, after the flat diagnostic.
| What was actually wrong | Parts and labour, fitted |
|---|---|
| The visit and the diagnosis | $80 flat |
| Igniter, spark module or surface element | $190–$500 |
| Oven thermostat or temperature sensor | $190–$520 |
| Bake or broil element | $190–$590 |
| Convection fan or motor | $260–$690 |
| Control board or touch panel | $420–$1,020 |
| Door hinge, glass or seal | $190–$640 |
| Refrigeration column sealed system | $870–$2,290 |
The $80 buys the visit and the diagnostic sequence, and it comes off the bill the moment you approve the work. Every row below is a range because what a part costs turns on which production revision is sitting in your cabinetry, and nobody knows that until the rating plate has been read.
When is it cheaper to replace it?
| Buying the equivalent instead | Appliance only |
|---|---|
| Wall oven, the usual repair-or-replace comparison | $4,200–$9,500 |
| Professional rangetop or range | $5,500–$14,500 |
A comparable Thermador wall oven, rangetop or column, appliance only — before delivery, installation or cabinetry. National appliance pricing, not Florida labour.
Asked about the coverage
Does the labor warranty cover a return visit for the same fault?
Yes. If the fault we repaired comes back inside the labor window we return and re-do the work at no labor charge, and there is no second diagnostic to pay for a repair that did not hold. A different fault on the same appliance is a different repair.
Who backs this warranty?
Pier Street Appliance alone. It is not a manufacturer warranty, it is not administered by Thermador or BSH Home Appliances, and it creates no relationship between you and either of them. We are an independent shop and the coverage is ours to honour.
Does the parts warranty cover the labor to fit the replacement?
The parts term covers the component. The labor term covers the work, and the two run for different lengths, which is why they are stated separately above rather than rolled into one comfortable-sounding number.
After the work was done
What owners said about how it held
4.2 out of 5, across 74 customer reviews. What is printed below is one kitchen, one call and one invoice at a time, set down by the owner who settled it.
The result is fine and the machine is quiet again. What I did not care for was being handed three different explanations across two visits before anybody settled on the circulation pump as the cause.
Clementine O.
Our built-in was running warm on the fresh side and holding fine below. The condenser fins were furred with salt and the fan was dragging. He cleaned both, fitted a new fan, and the cabinet settled within a couple of hours.
Adele W.
The cooktop works. The route there involved a wrong part, a rescheduled morning and a week of hearing nothing at all. I do not doubt the skill, but I rang three times to get a straight answer.
Lysander C.
Book a visit
A flat $80 diagnostic covers the visit and the diagnosis. It is credited toward the repair if you go ahead with the work.
You get a written estimate before any part is ordered or any labor begins. Nothing is opened up on a maybe. Labor is warranted 90 days. Genuine OEM parts are warranted 365 days from the date of installation.
- Monday – Friday
- 8:00am – 6:00pm
- Saturday
- 9:00am – 4:00pm
- Note
- Closed Sunday. Scheduled appointments only — no emergency or after-hours service.
