# Pier Street Appliance — +1 (904) 605-5889 > What Thermador owners in Jacksonville Beach, Neptune Beach and Atlantic Beach said after a visit to the kitchen. Rated 4.2 out of 5 from 29 reviews. Source page: https://thermadorrepairjacksonvillebeach.com/reviews/ Title: Customer reviews | Pier Street --- - [Home](https://thermadorrepairjacksonvillebeach.com/) - Reviews Customer verdicts ## What owners said after the visit Rated 4.2 out of 5 across 29 customer reviews. Every one of them is printed below, in full, with the date it was given. ### How to read these Each entry is one visit: what the appliance was doing, what was measured, what was changed, and how the call ended. They are printed as they reached us, first name and last initial. The ones that are less than glowing are printed too, and there are more of them here than on most pages of this kind. That is not modesty, it is the coast. Salt reaches condensers, blower bearings and exterior dampers on this stretch faster than it does two miles inland, and parts for built-in equipment come a long way to get here. A pool that quietly dropped every visit involving a second trip or a wait for a box would describe a round nobody in [these ZIPs](https://thermadorrepairjacksonvillebeach.com/streets/) actually gets. No entry below quotes a figure. What a visit costs is set out on the [pricing page](https://thermadorrepairjacksonvillebeach.com/pricing/), where it can be checked against the invoice, and what happens after the repair is on the [warranty page](https://thermadorrepairjacksonvillebeach.com/warranty/). If a review describes what your own appliance is doing, the page for that [repair](https://thermadorrepairjacksonvillebeach.com/service/) explains how the fault is diagnosed. A flat $129 diagnostic covers the visit and the diagnosis. It is credited toward the repair if you go ahead with the work. The whole pool ### Every review we publish - ★★★★☆ The oven would not hold anything close to its setting. He probed a whole bake cycle, replaced the sensor, and then found the door seal was leaking heat as well. Both dealt with. The cabinet was left a bit dusty. Vivienne T. 2026-08-06 - ★★★★★ Our built-in was running warm on the fresh side and holding fine below. The condenser fins were furred with salt and the fan was dragging. He cleaned both, fitted a new fan, and the cabinet settled within a couple of hours. Adele W. 2026-08-03 - ★★★★★ The hood had almost no draw and the kitchen was holding smoke. He found the exterior damper corroded shut behind the wall cap, freed it, and fitted a marine-grade cap instead. The pull is back to what it used to be. Rutherford E. 2026-08-01 - ★★★★★ Two burners on the rangetop would light and then die back within seconds. He cleaned the ports properly, changed an orifice that had corroded, and set the low flame by eye and by ear. No dropouts since that morning. Terrance O. 2026-07-31 - ★★★☆☆ The dishwasher drains properly now and the noise has gone. It took three appointments to get there, and the first two went on parts that turned out not to be the problem. The final fix was quick and clean. Priscilla V. 2026-07-28 - ★★★★☆ The wine column was drifting several degrees warmer through the afternoon. He found the door not quite pulling shut on a settled hinge, reset it and replaced the seal. Better, though I wish the seal had been in stock. Clarissa X. 2026-07-26 - ★★★★★ The range had lost its bake element and would only broil. He tested the element cold, confirmed it open, and fitted the replacement without pulling the whole unit out, which I had assumed would have to happen. Desmond Y. 2026-07-24 - ★★★★☆ The freezer drawer had iced up solid twice in a month. He replaced the defrost heater and traced the drain, which had frozen at the outlet. Sound work, but I had to telephone twice before the visit went on the books. Roderick M. 2026-07-21 - ★★★★☆ The blower was screaming at every speed. He replaced the motor and the wheel and the noise has gone. The only thing I would note is that he left the filter out, and I found it on the counter after he had left. Winifred Q. 2026-07-19 - ★★★☆☆ He found the fault, a failed spark module, and the cooktop lights every time now. What I did not enjoy was being told the part was on the van when it was not, so a one-visit job stretched into three weeks. Lorelei F. 2026-07-17 - ★★★★★ Water was standing in the base and the cycle stalled near the end. The drain pump had swallowed a piece of foil. He cleared it, tested it, and then checked the air gap under the counter, which was half blocked as well. Alistair N. 2026-07-14 - ★★★★★ The steam function stopped producing steam and threw its cycle at the halfway mark. Scale in the generator was the cause. He descaled the circuit, replaced a clogged inlet valve, and left me a note about the water here. Saskia L. 2026-07-11 - ★★★☆☆ The right diagnosis, eventually. The first visit put it down to the door seal, and it took a second trip before the sealed system was properly tested. It has held since, but that first call cost me a day. Juniper H. 2026-07-09 - ★★★☆☆ The hood lights work again and the switch is responsive. It needed two visits because the panel he brought was for the wrong width, which was frustrating when I had sent a photograph of the plate in advance. Ignacio U. 2026-07-06 - ★★★★★ One induction zone would not hold heat and kept dropping to standby. He measured the coil, found it open circuit, and fitted a new coil and board as a pair. He also cleared the vent slot a previous installer had blocked. Ansel P. 2026-07-04 - ★★★☆☆ The under-counter unit works again and the temperature is steady. Getting a straight answer on the timeline was the hard part: the part date moved three times, and each time I was the one who had to ask. Leopold H. 2026-07-02 - ★★★★☆ The upper rack was coming out unwashed. He found the feed tube split where it clips at the back and replaced it. Straightforward and effective. He arrived later than I had understood, though he did ring beforehand. Bettina C. 2026-07-01 - ★★★☆☆ The oven works, so credit where it is due. Getting there was another matter: two return trips, a part ordered in the wrong finish, and I had to keep asking where things stood. The technician himself was courteous throughout. Bartholomew G. 2026-06-28 - ★★★★★ The unit stopped making ice altogether after a power cut. He found the fill valve had failed open and then stuck, replaced it and flushed the line, then waited out a whole harvest cycle before calling it done. Callum B. 2026-06-26 - ★★★★★ The downdraft was rising unevenly and grinding on the way up. He replaced the lift motor and one of the guide rollers, then cycled it a dozen times to be certain. It rises straight and quietly now. Marguerite Z. 2026-06-24 - ★★★★★ Our machine had stopped latching, so nothing would start. He replaced the latch and the door switch together, adjusted the strike, and put cardboard down before dragging it out over the tile. A small thing, and noticed. Hollis J. 2026-06-22 - ★★★★☆ Our rangetop grate had been rocking and the burner underneath never sat right. He straightened the mounting and replaced a warped cap. A small job done well, though the follow-up call he promised never came. Georgia R. 2026-06-19 - ★★★★★ Condensation was running down the inside of the glass every morning. He replaced the heated door frame element, which I did not know existed, and reset the humidity control. The glass has stayed dry since. Solveig B. 2026-06-17 - ★★★★★ The convection fan had seized and the oven was baking hot down one side. He replaced the motor and the blade, checked the runout, and vacuumed years of grit off the cavity floor while he had it apart. Noor A. 2026-06-14 - ★★★★☆ Warm air was pouring off the grille and the cabinet was struggling to keep up. Corrosion on the fan motor mounts was letting the blade foul. New motor and mounts. It works, although the parts took over a week to land. Marisa D. 2026-06-12 - ★★★★★ Salt had got into the roof-mounted blower and the bearings were finished. He fitted a replacement, resealed the roof collar, and pointed out where the flashing had failed, which was not even his job to look at. Fitzgerald I. 2026-06-10 - ★★★☆☆ The leak stopped, which was the point. But the first part fitted failed inside a fortnight and had to be done again, and the second visit meant another day at home. He did not bill me for the return trip. Odile S. 2026-06-08 - ★★★☆☆ The work itself was fine and the cooktop responds properly again. The problem was scheduling. My appointment was moved twice for other jobs, and the second time nobody rang to tell me it had shifted. Emory K. 2026-06-05 - ★★★★★ The compressor on our under-counter refrigerator was short cycling. He read the pressures, found the fan relay chattering and replaced it. He explained why the salt air makes that a common one along this stretch. Amadeus R. 2026-05-30 ### Book a visit A flat $129 diagnostic covers the visit and the diagnosis. It is credited toward the repair if you go ahead with the work. You get a written estimate before any part is ordered or any labor begins. Nothing is opened up on a maybe. Labor is warranted 90 days. Genuine OEM parts are warranted 365 days from the date of installation. Monday – Friday 8:00am – 6:00pm Saturday 9:00am – 4:00pm Note Closed Sunday. Scheduled appointments only — no emergency or after-hours service. ![Mirrored wide shot of a beach-house kitchen mid-service, tools spread on a mat beside a pro range](https://thermadorrepairjacksonvillebeach.com/img/kitchen-luxury-01-d.webp) *Every review on this page describes a visit that looked like this one.* --- Booking is by telephone: +1 (904) 605-5889. This Markdown file is a plain-text mirror of https://thermadorrepairjacksonvillebeach.com/reviews/, published so a language model can quote the page without parsing its HTML. The page itself is the authority if the two ever differ.